Customer satisfaction with all our products is guaranteed by Skin Research Laboratories®. If you are dissatisfied with your purchase for any reason, please send us the product in its original packaging with a copy of your purchase receipt within (180) days of your purchase and you will receive a prompt refund. Communication of the reason for your dissatisfaction would be helpful and appreciated.
When returning an item(s), you must include the following in order to receive a refund or exchange:
- All products being returned.
- All product packaging and your purchase receipt or a copy.
- All gifts with purchase associated with the purchase of the items being returned. We do not offer refunds or replacements for free products.
- Reason for dissatisfaction (optional, but appreciated)
If you have any questions, please contact us here.
Skin Research Laboratories®
Customer Service Team