Skin Research Laboratories® appreciates and cares for all our loyal customers. We strive for quality to ensure satisfaction with all our products.


Customer satisfaction with all our products is guaranteed by Skin Research Laboratories®. If you are dissatisfied with your purchase for any reason, please send us the product in its original packaging with a copy of your purchase receipt within (180) days of your purchase and you will receive a prompt refund. Communication of the reason for your dissatisfaction would be helpful and appreciated.

When returning an item(s), you must include the following in order to receive a refund or exchange:

  1. All products being returned.
  2. All product packaging and your purchase receipt or a copy.
  3. All gifts with purchase associated with the purchase of the items being returned. We do not offer refunds or replacements for free products.
  4. Reason for dissatisfaction (optional, but appreciated)

If you have any questions, please contact us

Thank you,
Skin Research Laboratories®
Customer Service Team



We offer free shipping on all U.S. orders.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Due to the increase of online orders over the past few months and the lessened workforce of shipping companies, unfortunately, we cannot guarantee how quickly a shipment will arrive.


We do not currently offer international shipping and as such, recommend that you visit one of our authorized retailers. If you have any further questions, please reach out to us at customerservice@skinresearchlabs.com and we will be more than happy to assist you!