FAQ

How long does it take to see results?

With consistent use as directed, you can expect to see longer-looking lashes in 4-6 weeks.

Will I get better results using neuLASH® twice a day?

We wish it were true! Using more neuLASH® serum than recommended, or using it more often than directed, will yield the same results as the recommended once daily application.

What if I forget to apply neuLASH® one night?

No worries! While regular and consistent application is key to seeing great results, missing an application of neuLASH® won’t cause any adverse effects. Simply resume your regular neuLASH® application schedule at the next opportunity.

Is neuLASH® safe?

Yes! neuLASH® is ophthalmologist and dermatologist tested and found to be safe and non-irritating. As with any cosmetic product, some people may be allergic to one or more of the ingredients. Discontinue use and consult your physician immediately if you suspect that you may be having an allergic reaction.

Can I use neuLASH® if I am pregnant or breastfeeding?

neuLASH® has not been tested on pregnant or breastfeeding women. Please consult your physician before using it.

Can neuLASH® be used on children under the age of 18?

We cannot advise children under the age of 18 to use neuLASH® because the product has not been tested on this age group.

Can I use neuLASH® if I wear contact lenses?

Yes. neuLASH® is ophthalmologist-tested and found to be safe and non-irritating, making it suitable for contact lens wearers.

Can I wear makeup with neuLASH®?

Yes! For best results, allow neuLASH® to dry before applying makeup.

Can I use neuLASH® if I have eyelash extensions?

Absolutely! neuLASH® gently works to enhance your natural lashes without affecting the condition of your extensions.

Is neuLASH® suitable for men?

Yes, it is! The transparent neuLASH® formula is ideal for anyone interested in achieving longer-looking lashes.

What should I do if I get neuLASH® in my eyes?

Although neuLASH® is a gentle, non-toxic formula, it may cause discomfort for some users if it makes contact with the eye. Rinse the eye with plenty of water and consult your physician if irritation occurs.

My lashline tingles when I apply neuLASH®. Is that normal?

Some users may experience a mild tingling sensation when using neuLASH®. This is normal and should diminish with use. Apply neuLASH® every other day instead of daily if tingling occurs. Please discontinue use and consult your physician if tingling persists or if redness and irritation occurs.

When should I stop using neuLASH®?

Once desired results are achieved, reduce neuLASH® application to every other day to maintain the healthy appearance of your lashes.

How long will my tube of neuLASH® last?

With one swipe on the upper lash line once per day, you can expect a 3.2mL container of neuLASH® to last between 60-90 days.

 
FAQ

How long does it take to see results?

Efficacy tests indicate that it takes approximately 60 days to achieve the appearance of healthier, more beautiful-looking brows.

Will I get results faster if I use neuBROW more than twice a day?

No. Additional applications are not recommended.

What if I forget to apply neuBROW one day?

Simply apply the next morning or night, but keep in mind that a consistent routine is key to faster results.

Is neuBROW safe?

Yes. It has been ophthalmologist and dermatologist tested and found to be safe and non-irritating. However, as with any cosmetic, some individuals may be allergic to one or more of the ingredients. Discontinue use and consult your physician immediately if you suspect that you may be having an allergic reaction.

Can I use neuBROW if I am pregnant or breastfeeding?

neuBROW has not been tested on pregnant or breastfeeding women. Please consult your physician before using it.

Can neuBROW be used on children under the age of 18?

We do not recommend using neuBROW on children under the age of 18, as we have not conducted testing for this age group.

Can I wear makeup with neuBROW?

Yes. For best results, allow neuBROW to dry before applying makeup.

Can I use neuBROW if my eyebrows are tinted?

Yes. neuBROW is suitable to use even if you have your eyebrows tinted and will not affect the color.

Can I use neuBROW if my eyebrows are tattooed?

Yes. neuBROW is a wonderful blend of nourishing ingredients suitable for tattooed eyebrows.

Is neuBROW suitable for men?

Yes. The clear, transparent formula is designed for both women and men.

What should I do if I get neuBROW in my eyes?

Rinse the eye with plenty of water. Consult your physician if irritation from direct contact occurs and persists.

The skin around my brows tingles when I apply neuBROW. Is that normal?

For some, a mild tingling sensation may occur and should diminish with use – apply every other day if this occurs. Discontinue use and consult your physician if tingling persists or is associated with redness or irritation.

When should I stop using neuBROW?

Once desired results are achieved, continue using neuBROW every other day to maintain the healthy appearance of your brows. neuBROW will continue to condition and enhance the appearance of your brows.

How long will neuBROW last?

If used as directed, a 3.6 mL size should last approximately 3-4 months.

 
FAQ

How long does it take to see an improvement in the appearance of my hair?

Efficacy tests indicate that it takes approximately 8 weeks to achieve a noticeable improvement in the appearance of fuller, healthier-looking hair.

Does using neuHAIR twice a day get faster results?

No. neuHAIR is designed to deliver the appearance of fuller, thicker-looking hair with a once a day application. We do not recommend using neuHAIR more than once a day.

What if I forget to apply neuHAIR at night?

If you forget and skip an application in the evening, simply apply neuHAIR the next evening. However, a consistent routine is the key to faster results.

Can I use neuHAIR if I am pregnant or breastfeeding?

neuHAIR has not been tested on pregnant or breastfeeding women. Please consult your physician before using it.

Can neuHAIR be used on children under the age of 18?

We do not recommend using neuHAIR on children under the age of 18, as we have not conducted testing for this age group.

Can I use neuHAIR if I have chemically treated hair?

Yes. neuHAIR will invigorate the scalp and should not have an effect on chemically treated hair. We recommend using hair care products, alongside neuHAIR, that are specifically formulated for chemically treated hair to further help protect the hair.

Can men use neuHAIR?

Yes. However, we have not tested neuHAIR on men and therefore can’t guarantee men will have the same results as women. Women’s hair issues are different than men’s.

What should I do if I get neuHAIR in my eyes?

Rinse the eye with plenty of water. Consult your physician if irritation from direct contact occurs and persists.

What happens if I stop using neuHAIR?

Once desired results are achieved, continue using neuHAIR every other day to maintain the healthy appearance of your hair. neuHAIR will continue to condition and enhance the appearance of your hair.

How long will one bottle of neuHAIR last?

Used as directed, an 80ml size should last approximately 90 days.

 
FAQ

Where does neuMASCARA™ sit in the Skin Research Laboratories® product lineup? How is it used in conjunction with neuLASH?

neuMASCARA™ can be used in the morning as part of your daily makeup routine, while neuLASH® is recommended for nighttime use. neuLASH® is a nighttime treatment to condition and nourish while you sleep and neuMASCARA™ will give you instant cosmetic definition and help protect your lashes during the day.

Does the formulation for neuMASCARA™ contain the actual neuLASH® formula?

The neuMASCARA™ formula contains the same blend of bioengineered peptides and other key ingredients in the neuLASH® serum, plus a fiber ingredient for an instant voluminous appearance.

I dislike fiber mascaras. What makes this one different?

We’ve utilized fine cellulose fibers in neuMASCARA™ that blend into the rich, nourishing formula and adhere smoothly to the lashes to build instant volume. The fibers look great all day without flaking, poking or irritating.

Can consumers under the age of 18 use the product?

We don’t recommend it as we have not tested the product on users under the age of 18.

How long will one container of neuMASCARA™ last?

One tube of neuMASCARA™ contains a 2-3 month supply (yield may vary depending on usage).

Can I use neuMASCARA™ if I have eyelash extensions?

We recommend that you discuss the use of this product directly with your lash extension specialist.

My neuMASCARA™ feels a bit wet and takes a little while to dry. Should it dry faster upon application?

The upside of thinner consistency of neuMASCARA™ is that it allows you to create your own look, from a casual daytime chic to dramatic date night glam. Apply as many coats as desired to achieve the appearance you want, with beautiful definition and smooth separation. If the mascara is allowed to dry between coats, clumping may occur.

Is neuMASCARA™ waterproof?

neuMASCARA™ is not waterproof. However, the formula has incredible staying power and should last all day under normal use.

Is neuMASCARA™ tested on animals?

neuMASCARA™ is not tested on animals and contains no animal-derived ingredients.

Can I use neuMASCARA™ if I am pregnant or breast-feeding?

We recommend that you discuss use of this product with your doctor if you are pregnant or breast-feeding.

Can I use neuMASCARA™ if I wear contact lenses?

Yes. neuMASCARA™ is ophthalmologist-tested and found to be safe and non-irritating, making it ideal for contact lens wearers.

 
FAQ

Where does neuCONTOUR™ sit in the Skin Research Laboratories® product lineup? How is it used in conjunction with neuBROW?

neuCONTOUR™ can be used in the morning as part of your daily makeup routine, while neuBROW is recommended for nighttime use. neuBROW is a nighttime treatment to condition and nourish while you sleep and neuCONTOUR™ will give you instant cosmetic definition and help protect your lashes during the day.

Does the formulation for neuCONTOUR™ contain the actual neuBROW formula?

The neuCONTOUR™ formula contains a unique blend of the bioengineered peptides and other key ingredients in the neuBROW serum, plus a fiber ingredient for that instant defined appearance.

I dislike fiber beauty products. What makes this one different?

We’ve utilized fine cellulose fibers in neuCONTOUR™ that blend into the rich, nourishing formula and adhere smoothly the brows to build instant volume. The fibers look great all day without flaking, poking or irritating.

Can consumers under the age of 18 use the product?

We don’t recommend it as we have not tested the product on users under the age of 18.

How long will one container of neuCONTOUR™ last?

The brow pomade yields a 2-3 month supply (yield may vary depending on usage).

Can I use neuCONTOUR™ if my brows are microbladed?

We recommend that you discuss use of this product directly with your microblading artist.

The neuCONTOUR™ formula feels a bit wet and takes a little while to dry. Should it dry faster upon application?

The upside of thinner consistency of the neuCONTOUR™ formula is that it allows for application of as many coats of pomade to build as much definition as the user may like. This formula allows for smooth application and keeps brows nicely defined and filled-in.

Is neuCONTOUR™ waterproof?

The brow pomade is not waterproof. However, the formula has incredible staying power and should last all day under normal use.

Is neuCONTOUR™ tested on animals?

neuCONTOUR™ is not tested on animals and contains no animal-derived ingredients.

Can I use neuCONTOUR™ if I am pregnant or breast-feeding?

We recommend that you discuss use of this product with your doctor if you are pregnant or breast-feeding.

Can I use neuCONTOUR™ if I wear contact lenses?

Yes. neuCONTOUR™ is ophthalmologist-tested and found to be safe and non-irritating, making it ideal for contact lens wearers.